Charkole is happy to offer free returns for a full refund to your original form of payment for all eligible items shipped within 14 days of receipt.
To return an eligible item, ALL conditions below must apply to each item being returned.
Final sale items are not eligible for return.
Returned items must be shipped back (eg, picked up or processed by UPS/other mail carrier) within 14 days of receipt.
Returned items must be in their original conditions - unworn and undamaged, with the hangtag still attached, and ideally in original packaging.
Refunds will be processed back to your original form of payment.
If you are a gift recipient and need to make a return, then we will refund you in the form of an online store credit for any future purchases on our site.
To process a return, please contact customer care at firstname.lastname@example.org. Charkole provides a pre-paid return label included in your shipment.
For shipping, please package your unworn, undamaged items, with the hangtag still attached in the box that it was sent in and affix the return label. To arrange a collection with UPS, contact your local service center at 800-823-7459 or drop off at your local UPS Store.
Items meeting a specified weight/dimension criteria will ship via freight service—the carrier will contact you to schedule a delivery.